Processing times and satisfaction of complaint handling
Read what our processing times are for questions, complaints, requests and objections and what you can do if you are not satisfied with our complaint handling.
Read what our processing times are for questions, complaints, requests and objections and what you can do if you are not satisfied with our complaint handling.
We are also available by phone for the deaf, hard of hearing, and people with speech impairments. You can call us in sign language, speech, or text.
With one click on the button below, you will enter our own call portal. There, you can choose between communicating in Dutch Sign Language or in text. The sign language interpreter or text mediator translates the conversation from signs or text to spoken Dutch and back to the customer service representative. This way, if you are deaf or hard of hearing, you can call our customer service without any hassle and at no extra cost.